FAQ's

Order Related Query

How can I search for related/appropriate results?

Select category (showing after search box in header) in which you are interested.

Enter your query text in the search box

Press enter or click on the search button, you will get appropriate results.

How can I check shipping/delivery charges?

Shipping/Delivery Charge depends on selected products weight and your location-

So enter your shipping address properly

You will get exact delivery/shipping charges for your location

Custom Duty: In international orders custom duty/charges may be applicable as per country of import's custom department.

1. How do I place an order?

First of all login with the help of Mobile number & OTP, then select your items/products.

Browse by category or search an item of your choice- Click on the product of your choice

Note: Check Fabric / material / colour / style / length / fit and other details if provided - Refer to size guide

Detailed information about your items on the product page

Select product and click Add to Cart page 

Create an account by registering or you can also proceed by entering your email id. Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders through email

Carefully enter your shipping address

Check the final price {Shipping charges}. Select one of the payment options (Prepaid, Net-Banking/Debit or Credit Card)

YOUR ORDER IS PLACED!!!

You will now receive a confirmation mail and an SMS from Jashvi team.

You can check Order history in ‘My Account’ in case you had logged into your account after placing the Order.

Didn’t receive any communication? OR Facing Issues while placing the order? OR Website hung up at the payment page? OR Order was not successful? If you are facing problem during order placing, call us on mobile - +918595898844

2. How can I modify my order after having placed it?

ADD/ REMOVE A PRODUCT

Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products. 

CHANGE ADDRESS

Please contact our customer care team if you wish to change the delivery address for your order.

We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept the change of address requests within your city.

Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

3. I have placed my Order! What's next?

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order through our website or app by visiting ‘My account’ section.

Please note: It sometimes takes up to 24 hours for the tracking to be updated after an order is placed

4. How will I know if the order is placed successfully?

When your order is confirmed:

We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the "My Accounts" tab

5. How will I make payment after the order is placed successfully?

After placing an order using Bank Transfer Payment, you can make payment in favor of “Jashvi Kreations” using IMPS/RTGS, Net Banking or Cash/Cheque Deposit.

Please note: Your order will not ship until we receive payment.

Account details for bank transfer

Beneficiary Name: Jashvi Kreations

Bank Name: IDFC First Bank